At Dunmininu Scarf & Bag, we want you to be happy with your purchase. We carefully inspect our products before dispatch, but we understand that there may be occasions when you need to request a return or exchange.
Please read our policy below before placing your order.
Eligibility for Returns
Items may be eligible for return or exchange if:
- You received the wrong item.
- You received an item that is damaged or defective.
- The item received is significantly different from what was ordered.
- The return request meets the conditions stated in this policy.
All return requests must be made within 48 hours of receiving your order.
Conditions for Returns
To qualify for a return or exchange, the item must:
- Be unused and unworn.
- Be in its original condition.
- Have all original tags, labels, packaging, and accessories intact.
- Not have been washed, altered, damaged, stained, or damaged through customer use.
- Be returned with proof of purchase or order details.
For shoes, bags, and clothing, we recommend checking the item carefully before removing tags or using it.
Items That Cannot Be Returned
For hygiene and product-quality reasons, certain items may not be eligible for return once used, worn, washed, altered, or damaged.
Items purchased during a sale, clearance, or special promotion may also be subject to different return conditions, which will be stated at the time of purchase.
Wrong or Damaged Items
If you receive the wrong item or your order arrives damaged, please contact us within 48 hours of delivery.
You may be required to provide clear photographs or videos showing the item and the condition in which it was received. This helps us investigate and resolve the issue quickly.
If the issue is confirmed to be our responsibility, we may offer a replacement, exchange, or refund, depending on the circumstances and availability.
Exchanges
If you would like to exchange an eligible item for another size, colour, or available product, please contact us within the return period.
Exchanges are subject to product availability.
If the replacement item costs more than the original item, you may be required to pay the price difference.
Return Shipping
Where the return is due to an error on our part, such as sending the wrong item or sending an item that arrived damaged or defective, Dunmininu Scarf & Bag will determine the appropriate return arrangement.
Where a return is requested for reasons such as incorrect size selection, change of mind, or personal preference, the customer may be responsible for applicable return or delivery costs.
Refunds
Once a returned item has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be processed using the appropriate payment method or another agreed method.
Please note that processing times may vary depending on the payment provider or financial institution.
Original delivery charges may not be refundable where the return is due to a customer’s personal preference, change of mind, or incorrect selection.
Change of Mind
We encourage customers to carefully review product descriptions, sizes, colours, and other product details before completing an order.
A change of mind does not automatically qualify an item for a refund or return. Any such request will be considered according to the return conditions stated in this policy.
Order Cancellation
If you need to cancel an order, please contact us as soon as possible.
Once an order has been processed, packaged, or dispatched, cancellation may no longer be possible. In such cases, the order will be handled according to our return policy.
How to Request a Return
To request a return or exchange, please contact Dunmininu Scarf & Bag through the contact details provided on our website.
Please include:
- Your full name
- Order number
- Item you wish to return
- Reason for the return
- Clear photographs or videos where applicable
Our customer service team will provide further instructions after reviewing your request.
Important Notice
Customers are encouraged to inspect their orders immediately after delivery and contact us within the stated return period if there is any issue.
We reserve the right to decline a return or refund where the item does not meet the conditions outlined in this policy.
Policy Updates
Dunmininu Scarf & Bag may update this Refund & Return Policy from time to time. Any changes will be published on this page.
By placing an order with us, you acknowledge and agree to the terms of this policy.
Contact Us
For questions about returns, exchanges, or refunds, please contact Dunmininu Scarf & Bag through the contact details available on our website.
Dunmininu Scarf & Bag
Fashion, Style & Everyday Elegance